“Recently I spent almost two weeks at your retirement facility while recovering from shoulder surgery. During my stay, I found the experience to be very positive and welcoming. All the staff members were kind, friendly, helpful and most accomodating.
It was also a pleasure interacting with many of your residents. The residents wre extremely pleased with the care that they received. During my stay, I never once heard any negative comments abour your facility or the care provided.
I would like to highly commend your executive ched, Chris Lewis, for providing the residents with high calibre, tasty, nourishing and well presented meals. Each day, I looked forward to the variety of meals on the menu. If I had (stayed much) longer, I would of had to spend a portion of each day in your exercise room.
Thank you for making my stay with you such a positive one. Your efforts were much appreciated”
We have thoroughly enjoyed our two years here and have been completely happy with the services provided by your dedicated staff. We could not have asked for better. We look forward to receiving a continuation of the high standard of services maintained by the Riverstone family of retirement residences.
"Their caring and devotion to the residents is always evident and it provide us, the families, with much reassurance especially in difficult times. Thank you to everyone."
“You really helped make the occasion of our mother’s 90th birthday a very special event. Thanks for everything.”
“From the GM down, everybody at Bridlewood Trails has been amazing. People like Lauren, Dave, Nathan, Jason, Jill, Theresa, Cathy, Mirnani, Carolina, Gail, Lynn, you [Tanya Cullain, Director of Care] and the rest of the nursing and care staff come to mind, but I know that the whole Trails team was exceptionally caring, loving and helpful during a very stressful time for my family."
“Perhaps in your profession you become familiar with the sad progression of dementia and the ultimate necessary outcomes for a married couple. And perhaps you have ‘seen it all.’ But you and your group’s compassion, tenderness, humour, professionalism and love made this traumatic first-time for my parents and our family so much more bearable.”
“Thanks again to you and your great nursing staff. I know that my father-in-law could be quite stubborn at times, and I sincerely appreciate the effort your staff made to make him feel secure and comfortable.”
“Thank you for all of your support. It has truly been a wonderful experience at Bridlewood Trails, and my father’s health and happiness has benefited from your wonderful staff and facility.”
“Even though I was sick, I very much appreciated everything about your residence. It was beautiful and clean, with lovely rooms, and what can I say about the food other than ‘C’est si bon!’ (It was delicious!) I wish to thank everyone I encountered, for their kindness and attention and most of all for their smiling faces, which reminded me that all people smile in the same language.”
“I just wanted to take a few moments to acknowledge the phenomenal job that your staff is doing in the provision of care for a couple of your residents in particular. The superlative level of care provided by your facility staff, both prior to and during the shift nursing staff’s visits, was evident in the skin conditions of these two residents. The devotion and fondness that your staff shows for these two gentlemen was also apparent during each of our frequent shifts to turn and reposition them and provide personal care.”